Compared to other regions, the NDIA’s Participant Volumes for the Australian Capital Territory remain relatively consistent. Unlike others which boom in their first quarter, the ACT builds slowly. With the chosen LAC coming online in Q3 (Jan-Mar 2017), the initial volume is 96% below its average participant volume through to June 2019. This builds to 32% below average volume in the next quarter, giving the ACT Local Area Coordinator a full 6months below average volumes to build up its capabilities in delivering LAC services.
As the graph shows, the NDIA’s Participant Volumes peak twice with numbers more than 50+% above the regions average volume. This occurs in the LAC’s third and seventh quarters after launch (Q5 July-Sept 2017 and Q9 July-Sept 2018).
However, in all other quarters, the NDIA’s Participant Volumes stay relatively close to the long run average, hovering within single figures of the 0% average line. The closer the line stays to the 0%, the more consistent the NDIA’s Participant Volumes over the timeframe of the tender.
This puts the successful ACT LAC in a relatively stronger position compared to interstate counterparts. Stable volumes in most quarters and a relatively steady build up in the first 2 quarters offer the opportunity to recruit, train and develop a capable team of coordinators. While peaks volumes may present a challenge, the ACT LAC will have time to prepare and relative to many interstate LACs, its peaks are comparably mild.
This is good news for NDIS participants in the Australian Capital Territory. A 6 month ramp up period and relatively stable volume should help the ACT LAC develop systems and staff that deliver a consistent service to NDIS participants.
This analysis is provided for CareNavigator.com.au by The Healthy Organisation